Whole Living Pilates Studio Policies
Please take some time to go over our studio policies effective 05/01/2024. Thank you for your understanding and support of our studio.
- Advance purchase for all sessions is required. All purchases are non-refundable. Transfer of sessions to family and/or friends is allowed.
- We follow a 24 hour cancellation policy for all small group, private and semi-private sessions with no exceptions. Any classes or sessions canceled less than 24 hours prior to your scheduled time will be deducted from your current package.
- Small Group Training:
- Please arrive on time and ready to participate by the start time of the class.
- Please login into your Wellness Living account to manage your schedule. Let us know if you need help to login to your account.
- You can book into a class up to 2 hours prior to its start time and must cancel a class 24hrs in advance to avoid penalty.
- Our class packs expire 60 days after first use.
- Our auto-pay memberships renew on the same day each month. Any unused sessions do not roll over. Please let us know 2 weeks prior to the next billing cycle if you need to cancel or pause your membership.
- In the event of teacher illness, vacation, or unexpected absence, we will do our best to find a replacement teacher or notify you as soon as possible if we need to cancel the class.
- Private and Semi-Private Training:
- All sessions are booked directly with our teachers. Please contact your teacher 24 hours in advance to avoid penalties when canceling or rescheduling any sessions.
- All private packages expire 60 days from first use. Extensions are available for travel and medical purposes.
- Weather Policy: For inclement weather, we will notify you via email or text within 2 hours of your scheduled class time if we are canceling the class. We also allow you to cancel without penalty for inclement weather if you reach out to us 2 hours prior to your session.
- Prices for both group and private training are subject to change.
We can be reached at (719) 204-3104 or via email at [email protected]. We will do our best to respond to your message in a timely manner.
